Working together: the essentials.

These Terms set out the basis on which I provide coaching services. They are written to be clear and fair, not to catch you out. By booking a session with me, you agree to these Terms. Please read them, and ask me anything that is unclear.

1What coaching is, and what it is not

Coaching is a structured, forward-looking conversation that helps you gain clarity, set goals, and move toward what you want. I work on the principle that the answers are usually already within you, and my role is to help draw them out.

2Sessions and how we work

Coaching sessions are delivered online via Zoom. Your first conversation is a 45-minute Discovery Session. Ongoing coaching is delivered through the Momentum Coaching Programme: a fortnightly live session via Zoom (50 minutes), alternating with a guided reflection week in which you receive a personalised prompt and a voice note response from me. Messaging support is available throughout as described below.

You are responsible for joining sessions at the agreed time, in a private space with a reliable connection. If you are running late, the session will still end at the scheduled time so as not to affect others.

3Messaging support between sessions

Weekly coaching includes messaging support between sessions, so you are never carrying things alone. To keep this sustainable and effective, please note:

• Messaging is for brief support, reflection, and accountability between sessions, not for live or urgent conversations.
• I aim to respond within normal working hours, Monday to Sunday.
• I take one rest day each week, which can change on a monthly basis. Messages received on that day are replied to the following day.
• Messaging is not a crisis service. If you are in crisis or need urgent help, please contact your GP, NHS 111, the emergency services, or a crisis line such as the Samaritans on 116 123.

4Fees and payment

My current fees are shown on my website. The Discovery Session is charged at the rate shown at the time of booking. Weekly coaching is charged at the standard or concession rate as agreed.

Payment is due in advance of each session or as otherwise agreed. Sessions are confirmed once payment is received.

5Concession rate eligibility

I offer a concession rate to make coaching more accessible to three groups: students, NHS staff (including those recently retired), and members of recognised faith communities. The concession rate is offered in good faith and on the following basis:

• Eligibility must be confirmed. Self-declaration alone is not sufficient. I may ask for reasonable evidence, for example a valid student ID, an NHS email address or proof of employment, or a named referral from a recognised faith community leader.
• Verification at the first session. The concession rate is provisional until eligibility is confirmed. If confirmation is not provided, the standard rate will apply from the next session.
• Annual re-confirmation. Continued eligibility for the concession rate is reviewed each year. I may ask you to confirm you still meet the criteria.
• Providing false information to obtain a concession rate is a breach of these Terms and may end our working relationship.
• Concession places are limited. To maintain the sustainability of the practice and ensure every client receives the same quality of care, concession places are limited to a small proportion of my overall caseload at any one time. If concession places are currently full when you enquire, I will let you know and invite you to join a waiting list. This is a practical and transparent measure, not a barrier to access.

6Cancellation and rescheduling

If you need to cancel or reschedule, please give at least 24 hours' notice through the booking link in your confirmation, so the time can be offered to someone else.

• Sessions cancelled or rescheduled with at least 24 hours' notice can be moved to another time.
• Sessions cancelled with less than 24 hours' notice, or missed without notice, may be charged in full.
• If I ever need to cancel or reschedule a session, I will give you as much notice as possible and offer an alternative time at no extra cost.

7Confidentiality

What you share with me is treated as confidential, and I handle your information in line with my Privacy Policy. There are limited circumstances where I may need to share information without your consent, for example if I believe there is a serious risk to your safety or the safety of others, or where I am required to by law. Wherever possible, I would discuss this with you first.

8Your commitment

Coaching works best when you engage with it openly and honestly. You are responsible for the actions you choose to take and the decisions you make as a result of our work. Coaching does not guarantee any particular outcome: the results depend on many factors, including your own engagement and circumstances.

9Ending our work together

You are free to end our coaching relationship at any time. I may also bring it to a close if I believe coaching is no longer the right support for you, if these Terms are breached, or if a respectful working relationship is no longer possible. Where this happens, I will explain my reasons and, where appropriate, suggest alternative sources of support.

10Liability

I provide coaching in good faith and with professional care. To the extent permitted by law, I am not liable for any decisions you make or actions you take as a result of coaching. Nothing in these Terms limits my liability where it would be unlawful to do so.

11Changes to these Terms

I may update these Terms from time to time. The date at the top shows when they were last updated. Any change will apply to bookings made after the update.

12Law

These Terms are governed by the law of England and Wales.