How I look after your information.

This Privacy Policy explains how Samuel Angus, trading as Samuel Angus Coaching ("I", "me", "the Practice"), collects, uses, and protects your personal information when you book a session, work with me as a coachee, or use my website. I take your privacy seriously and handle your information in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025.

What information I collect

Depending on how you interact with me, I may collect the following:

• Booking information: your name, email address, and any information you choose to share when you book a session through Calendly, including your answer to the pre-session question.
• Session information: notes I make during or after our coaching sessions to support your progress, including your goals and what we discuss.
• Messaging: the content of messages you send me between sessions as part of your coaching support, for example by WhatsApp.
• Payment information: records of payments made for sessions. I do not store your card details; these are handled securely by the payment provider.
• Eligibility information: if you apply for a concession rate, the information you provide to confirm your eligibility (for example, confirmation of student, NHS, or faith community status).

Why I collect it and my lawful basis

I only collect what I need to provide coaching and run my practice responsibly. My lawful bases for processing your information are:

• Contract: to deliver the coaching you have booked and paid for, including scheduling, sessions, and messaging support.
• Legitimate interests: to keep appropriate session records, respond to your enquiries, and run my practice. I balance this against your rights and only process what is reasonable.
• Consent: where you have given it, for example when you choose to message me between sessions or share additional information. You can withdraw consent at any time.
• Legal obligation: to keep financial records as required by law.

Some information shared during coaching may include sensitive personal information. Where this occurs, I process it only where necessary for the provision of coaching services and in accordance with applicable data protection law.

How I keep your information safe

I store your information securely and limit access to it. Session notes are kept confidential. Messaging and booking tools I use (such as Calendly, Zoom, and my email provider) have their own security measures and data protection obligations. I do not share your information with anyone else except where described in this policy or where required by law.

Confidentiality

What you share with me in coaching is treated as confidential. There are limited circumstances where I may need to share information without your consent, for example if I believe there is a serious risk to your safety or the safety of others, or where I am required to by law. Wherever possible, I would discuss this with you first. Coaching is not a substitute for therapy or medical care; where appropriate I may suggest you speak with your GP, a counsellor, or another suitable professional.

How long I keep it

I keep your information only for as long as necessary. I normally retain coaching records for up to six years after our coaching relationship ends, in case you return or in the event of any query or claim relating to our work. Financial records are kept for as long as required by law. When information is no longer needed, I delete it securely.

Who I share it with

I do not sell your information or use it for advertising. I use a small number of trusted service providers to run my practice, who process information on my behalf under their own data protection obligations:

• Calendly: for booking and scheduling.
• Zoom: for online sessions.
• My email and messaging providers: for communication.
• My payment provider: for processing payments.

Some service providers may process data outside the UK. Where this happens, appropriate safeguards are used in accordance with UK data protection requirements.

Your rights

Under UK data protection law you have the right to:

• Ask for a copy of the information I hold about you.
• Ask me to correct information that is wrong or incomplete.
• Ask me to delete your information, where there is no legal reason for me to keep it.
• Object to or ask me to restrict how I use your information.
• Withdraw consent at any time, where I rely on consent.

To exercise any of these rights, contact me at info@samuelanguscoach.co.uk. I will respond within one month.

Making a complaint

Cookies and this website

This website is a simple informational site. If it uses only essential cookies needed for the site to function, no consent is required. If any non-essential or analytics cookies are added in future, I will ask for your consent first and update this policy.

Changes to this policy

I may update this policy from time to time to reflect changes in how I work or in the law. The date at the top shows when it was last updated. Please check back occasionally.